Payment and Refund Policy

Bahasa Indonesia

    

This Payment and Refund Policy outlines the Terms and Conditions for purchasing and accessing online English courses provided by www.highupenglish.com. By making a payment and enrolling in a course, you agree to comply with the following policy.

1. Payment Methods

Payments for courses are securely processed through DUITKU, a trusted payment gateway. We accept various methods supported by DUITKU, including:

  • Virtual Accounts
  • QRIS
  • Bank Transfers

The price shown at checkout is the total cost of the course. www.highupenglish.com does not charge any additional fees. However, your bank or payment provider may apply their own transaction fees.

2. Course Access

After your payment through DUITKU is successfully completed and confirmed:

  • You will receive immediate and full access to all course materials.
  • Login details and access instructions will be sent to your registered email address.

3. No Course Changes

Once your payment has been settled and course access has been granted:

  • Course changes are not allowed.
  • Please ensure you carefully review all course details and descriptions prior to making a payment.

4. Refund Policy

All course payments are final and non-refundable. This includes but is not limited to:

  • Personal reasons or changes in circumstances
  • Technical issues on the user’s end
  • Dissatisfaction with course content or format

No cancellations or refunds will be processed once enrollment is confirmed.

5. Acknowledgment

By completing the payment process and enrolling in any course, you acknowledge and accept this no-refund and no-cancellation policy.

6. Technical Support

While refunds are not available, we are committed to helping resolve technical issues related to course access. If you experience problems after payment:

  • Please contact us through the “Contact Us” page.
  • Provide your DUITKU transaction ID and order details so we can investigate and assist you promptly.

7. Payment or Access Issues

If you encounter:

  • Issues with DUITKU payment itself: Contact DUITKU customer support or your bank directly.
  • Issues with course access after payment: Contact us via the “Contact Us” page.

8. Policy Changes

www.highupenglish.com reserves the right to update or modify this Payment and Refund Policy at any time. Any changes will be published on this page and become effective immediately.